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Bionic Joints™

Privacy Policy

Effective Date: April 29, 2026

1. Our Commitment to Your Privacy

Bionic Joints is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our medical practice, use our services, or interact with our website and communications. We are required by law to maintain the privacy of protected health information and to provide you with this notice of our legal duties and privacy practices.

2. Information We Collect

Personal Health Information

We collect personal health information that you provide directly to us, including:

  • Personal identification information (name, address, phone number, email, date of birth, Social Security number)
  • Medical history, symptoms, and health conditions
  • Treatment records, test results, and diagnostic information
  • Insurance information and billing details
  • Emergency contact information
  • Photographs for medical documentation and treatment planning
  • Information about medications, allergies, and previous treatments

Automatically Collected Information

When you visit our website or use our digital services, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location information (if you enable location services)
  • Cookies and similar tracking technologies

3. How We Use Your Information

Treatment

We use your health information to provide, coordinate, and manage your medical care and related services. This includes:

  • Diagnosis and treatment of medical conditions
  • Aesthetic and wellness procedures
  • Consultation with other healthcare providers
  • Coordination of care between different specialists
  • Follow-up care and monitoring

Payment

We use your information for billing and payment purposes, including:

  • Processing insurance claims and benefits verification
  • Collecting payment for services rendered
  • Billing and account management
  • Financial assistance program administration

Healthcare Operations

We may use your information for healthcare operations, such as:

  • Quality assessment and improvement activities
  • Staff training and education
  • Accreditation and licensing activities
  • Business planning and development
  • Administrative functions

4. How We Share Your Information

Permitted Disclosures Without Authorization

Florida and federal law allow us to share your health information without your written authorization in certain circumstances:

  • Treatment: With other healthcare providers involved in your care
  • Payment: With insurance companies and billing services
  • Healthcare Operations: For quality improvement and administrative purposes
  • Public Health: To public health authorities as required by law
  • Legal Requirements: When required by court order or law enforcement
  • Medical Emergencies: To prevent serious harm to you or others
  • Regulatory Oversight: To health oversight agencies for investigations and inspections

Disclosures Requiring Authorization

For most other uses and disclosures not described above, we will obtain your written authorization before using or sharing your health information. You may revoke this authorization at any time by providing written notice, though we cannot take back information already disclosed with your permission.

5. Your Rights Regarding Your Health Information

Under Florida and federal law, you have the following rights regarding your health information:

Right to Access

You have the right to inspect and obtain copies of your health information that we maintain about you. Requests must be made in writing, and we may charge reasonable fees for copying and mailing costs.

Right to Request Amendments

You may request that we amend health information that you believe is incorrect or incomplete. We may deny your request under certain circumstances, but will provide you with a written explanation.

Right to Request Restrictions

You may request restrictions on how we use or disclose your health information. While we are not required to agree to all requests, we will consider each request carefully and comply when reasonable.

Right to Alternative Communications

You may request that we communicate with you about your health information in a particular way or at a specific location to protect your privacy.

Right to an Accounting

You may request an accounting of disclosures of your health information that we have made for purposes other than treatment, payment, or healthcare operations.

Right to Notification

You have the right to be notified if there is a breach of your unsecured health information.

6. Data Security and Protection

Physical Safeguards

  • Secure facilities with controlled access
  • Locked filing cabinets for paper records
  • Secure disposal of sensitive documents
  • Workstation and device controls

Technical Safeguards

  • Encrypted data transmission and storage
  • Secure network infrastructure
  • Regular security updates and patches
  • Multi-factor authentication systems
  • Regular data backups and disaster recovery plans

Administrative Safeguards

  • Comprehensive staff training on privacy practices
  • Access controls and user authentication
  • Regular security risk assessments
  • Incident response procedures
  • Business associate agreements with third-party vendors

7. Website Privacy Practices

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control cookie settings through your browser preferences.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those external sites or services, and we encourage you to review their privacy policies.

Online Forms and Communications

Information submitted through our website forms or patient portals is transmitted securely and treated with the same confidentiality as information collected in our office.

8. Marketing and Communications

We may use your contact information to:

  • Send appointment reminders and follow-up care instructions
  • Provide information about treatment alternatives
  • Share health-related educational materials
  • Notify you about new services or practice changes

For marketing communications about non-health related products or services, we will obtain your written authorization. You may opt out of marketing communications at any time.

9. Minors and Protected Individuals

For patients under 18 years of age, parents or legal guardians typically have the right to access their child’s health information. However, Florida law provides certain privacy protections for minors seeking specific types of care. We will comply with all applicable state and federal laws regarding minor consent and privacy.

10. Data Retention

We retain your health information in accordance with Florida state law and professional standards. Medical records are typically maintained for a minimum of seven years from the last patient encounter, or longer if required by law or for ongoing treatment needs.

11. Complaints and Contact Information

We may update this Privacy Policy periodically.
The updated version will be posted with a revised “Last Updated” date.

Filing Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

Bionic Joints Privacy Officer
7300 Sand Lake Commons Blvd Ste 227 N
Orlando, FL 32819
Phone: (407) 606-7198

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be retaliated against for filing a complaint.

Questions and Requests

For questions about this privacy policy or to exercise your rights regarding your health information, please contact our Privacy Officer using the information above.

12. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be effective immediately upon posting the revised policy on our website and in our office. We will provide notice of material changes as required by law.

12. Florida-Specific Privacy Protections

As a Florida medical practice, we comply with additional state privacy requirements, including:

  • Florida Patient’s Bill of Rights and Responsibilities
  • Florida Medical Practice Act privacy provisions
  • Florida personal information protection laws
  • Additional protections for mental health and substance abuse records

12. Acknowledgment

This privacy policy describes how medical information about you may be used and disclosed and how you can get access to this information. We are required by law to maintain the privacy of protected health information and to provide you with this notice of our legal duties and privacy practices with respect to protected health information.

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